There are two alternative returns procedures. The first is our own returns procedure which goes above and beyond the scope of the statutory procedure. The second is the statutory procedure pursuant to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that the latter can only be used if cancelling the entire contract within 14 days of receiving the goods; it also does not apply if you are making only a partial return of your order or if you are outside the UK.
1. Our Returns Policy (please see below for the alternative statutory policy)
You may return an item within 14 days of receipt, provided it is in its original condition, has not been worn or washed, is in its original packaging, free from odours and has all tags attached.
To return an item you will need to return it to us with the Returns Form which is inside your parcel or if you have mislaid this, please enclose a note with your order number (on your confirmation email) name, address and telephone number.
The address for returns is:
RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF
Please note that you will have to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting will be issued by the Post Office free of charge on request.
Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage and packing charges (subject to your statutory rights).
Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.
If you are returning the item because it is faulty or has been misdescribed please email us first describing the problem. If you have a valid claim then we will refund the postage and packing costs to you as well.
These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the washing instructions on the garments and observe the temperature limits.
For damaged items that have already been worn, we reserve the right to have the item repaired or replaced.
2. Statutory Returns Procedure – UK
Right to Cancel
You also have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us, RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF, Tel: 01723 259706 Email: firstname.lastname@example.org, of your decision to cancel this contract by a clear statement (eg. a letter by post, delivered by hand or by email). You may use the model cancellation form set out below but it is not obligatory.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than-
- 14 days after the day we receive back from you any goods supplier, or
- (if earlier) 14 days after you provide evidence that you have returned the goods or
- if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form
To: RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF
I hereby give you notice that I cancel my contract of sale of the following goods:
Name of consumer:
Signature (if sending by post):